Information
Jewellery Care
In order to keep your jewellery looking it’s best and lasting through time, here are a few tips:
• Wipe pearls with a soft damp cloth after wearing to remove perfume, hairspray and anything else likely to damage them. Don't use abrasive cleaners on jewellery.
• Keep jewellery carefully stored and separated - not jumbled together in a draw. Keep chains fastened so that they don't get tangled up.
• Take your jewellery off if you’re involved in any activity which could knock or damage it, and when you go to bed
• Keep it well away from chemicals, especially chlorine. If it does come into contact with chemicals, rinse it in water immediately.
• Bathe and apply any lotions or perfumes before you put your jewellery on which can particularly damage stones like pearls or opals
• Gently rub gold and silver jewellery with a soft, clean cloth to maximise the shine. Do not use silver cloths on gold plate as it contains abrasive substances that will remove the finish.
• Jewellery set with gems can be brought to life by careful cleaning with an old toothbrush and soapy water (fairy liquid is fine). Try not to get threaded pearl or bead jewellery wet.
We offer a repair service on all our jewellery, starting at £35. So just get in touch if you need any extra help.
Frequently Asked Questions
Shipping
All our pieces are hand made to order at our North London workshop. This can take between 2 and 4 weeks to fully form and finish to perfection.
If you need something for a specific date, please get in touch.
Once completed all jewels are packaged up in our own branded recycled boxes and sent to you via Royal Mail.
We currently offer shipping to the UK with Royal Mail Special Delivery. And to International customers with Royal Mail International Track and Trace. Shipping is calculated at checkout.
We offer free shipping to all orders over £300 with code: FREESHIPPING. Please apply at checkout.
Gift Wrapping
The option to gift wrap is available at checkout. A gift bag will be packed with your order, and there are options for a gift message. This is available at no additional cost if you would like to gift your purchase.
Damages and Repairs
If an item you have bought from us has broken or is damaged, we do offer repair services.
If the item is faulty, we will repair it for free up to two months after the date of purchase. All other breaks and repairs will incur a fee.
We do not offer repairs on jewellery not made by us.
Gold Plating
Gold plating is a temporary finish, and will wear off with use to reveal the silver underneath. It is hard to determine how long a finish will last, as it depends on many factors (how long and often you wear the piece)
We can offer some pieces in a solid gold option, please email to enquire and for quotes.
Can I customise a piece?
Currently we do not offer customisation on any of our collection pieces.
One of a kind pieces are uploaded to the webshop frequently. But when they’re gone. they’re gone!
If you are looking for something special, please get in touch and we can discuss a commission.
Commission services start at £500.
Returns Policy
As a small, independent company, all the items are handmade to order. We do not currently accept any returns or exchanges on items bought online, Unless faulty or damaged on arrival.
We advise double checking the size and weights of all items before purchasing. Chain lengths, ring sizes and item weights can be found on the item page in the shop.